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JPMorgan Chase & Co.
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Technology Support II-Unix/SQL/AWS
JPMorgan Chase & Co.
posted 7d ago
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Flexible timing
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Job Description
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Proficient in any of distributed technology Java/Unix/ SQL/Oracle
- Knowledge of any of scheduling tool for ex. Autosys/control M
- Should have good understanding of ITIL principles
- Good knowledge of Unix OS with the ability to carry out root cause analysis
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of one or more general purpose programming languages or automation scripting
- Knowledge of Payment system processes is an added advantage
Employment Type: Full Time, Permanent
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