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Technology Support III
JPMorgan Chase & Co.
posted 16hr ago
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques.
- Hands-on Production Support experience with multiple AWS, services like EC2, S3, EKS, SNS, Cloudwatch etc, Unix, Database and Shell scripting knowledge. Experience in supporting distributed and/or cloud/AWS applications, h ands on with Unix Commands, Shell scripting and SQL.
- Proficient in writing SQL queries and understanding Oracle DB concepts indexing and execution plan. Knowledge of scheduling tools Autosys/Control-M. Hands on experience in writing automation utilities using shell scripting/python or any other tool
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud. Greatly valued if AWS Certified in Cloud Practitioner.
- Exposure to monitoring (SLA/Flow/Milestone) & Visualization tools like Geneos, Grafana, Splunk, Kibana, AWS Cloudwatch etc. Exposure to application performance monitoring tools (AppDynamics/Dynatrace).
- Exposure to ServiceNow tool/Environment. Exposure to deploy, monitor and support cloud based applications
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Technology salary at JPMorgan Chase & Co.
reported by
2
employees
₹13.4
L/yr - ₹17.1
L/yr
6%
less
than the average Technology Salary in India
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What JPMorgan Chase & Co. employees are saying about work life
based on 5.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
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JPMorgan Chase & Co. Mumbai Office Locations
Mumbai Office
Headquarter
JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East
Mumbai
Maharashtra 400098
Maharashtra 400098
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aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai
Mumbai
400 064
400 064
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