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695 JPMorgan Chase & Co. Jobs

Analyst, Control Management - L1 Support & Client Solutions

5-8 years

Bangalore / Bengaluru

1 vacancy

Analyst, Control Management - L1 Support & Client Solutions

JPMorgan Chase & Co.

posted 4hr ago

Job Description

The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm.
Job Summary
As an Analyst within the controls management team, you will be responsible to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights.
The Controls Room comprises several functional units, including the Data Management Operations team, Analytics, Reporting, and the Project Management Office.
Job responsibilities:
  • Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc.
  • Monitor the support tools and mailbox for user tickets/issues.
  • Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required.
  • Provide technology troubleshooting support on basic user issues and system issues such as data problems.
  • Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge.
  • Coordinate Access Administration and support Recertification for supported applications.
  • Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable.
  • Be part of existing projects and participate in new projects.
  • Provide application testing/validation support on an as needed basis.
Required qualifications, capabilities, and skills:
  • Minimum 5 years of relevant experience in a similar role
  • Understanding of risk management and control principles
  • Excellent written and verbal communication abilities
  • Strong focus on delivering exceptional customer service.
  • Ability to effectively communicate with both technical and business partners, adapting language to suit the audience
  • Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results
  • High level of professionalism, self-motivation, and a strong sense of urgency

Employment Type: Full Time, Permanent

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What people at JPMorgan Chase & Co. are saying

Management salary at JPMorgan Chase & Co.

reported by 1 employee
₹8.3 L/yr - ₹10.6 L/yr
11% more than the average Management Salary in India
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What JPMorgan Chase & Co. employees are saying about work life

based on 5.7k employees
65%
88%
76%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
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JPMorgan Chase & Co. Benefits

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Employee Programs
Wellness Programs
Health Care and Insurance Plans
Family Care
Retirement Savings Programs
Submitted by Employees
Free Transport
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home +6 more
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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location

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Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road Bengaluru
Karnataka 560056

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