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274 JLL Jobs
Front Office Executive
JLL
·
1-3 years
₹ 3.7 - 3.6L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Front Office Executive
JLL
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Lobby Manager is responsible for directing and administering the operational efforts of the
Front office.
This individual ensures that established policies and procedures are followed,
This individual ensures that established policies and procedures are followed,
oversees provision of a full range of services to visitors and employees, who are promptly and
professionally served.
Competencies:
Excellent communication skills.
Strong customer service drive.
Pro - active problem-solving skills.
Exceeding customer satisfaction
Excellent time management/ Able to work flexible hours
Quick learner and ability to motivate self & others
Proven working experience as a lobby manager/ FM industry.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.
Providing flawless, upscale, professional service
Adaptable, composed, flexible with strong Mental Resilience
Responsibilities:
Key Operations delivery
Manage the Front Office in most professional manner, directing and coaching staff to ensure
pleasant experience to all visitors.
Greet VIP clients/visitors on arrival at front office and as directed, perform special services
for VIP Guest s/client.
Provide safety briefing and assist in VIP s arrival/departure in
Provide safety briefing and assist in VIP s arrival/departure in
absence of guest relation officers.
Assist in sending clients/visitors messages or faxes and self-check-in.
Assisting with special needs for visitors with disabilities.
Having prior information of arriving clients/visitors and ensure all necessary arrangements
are done as per requirement, follow up in case guests are not picked up from hotel.
Co-ordinate with night shift front office executive to ensure details of large parties are
received and badges are ready for allocation on arrival
Handling client/visitors/sponsors complaints/feedbacks and other related problems and
communicate to next level or as per escalation matrix.
Ensure welcome PPT is updated & displayed for the client visits and all the equipment s are
in working condition
Ensure all relevant communication is updated and displayed at all times, at the Front office,
as per the guidelines given by SDL.
Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in
proper grooming and behavior.
Ensure all equipment and hardware at the Front Office is working and there is zero downtime.
Escalate to next level as necessary for rectification.
Operates the front office computer system to assist front office attendants
Aid in general administrative activities and to Helpdesk as required.
Ensure FOE handles all incoming and outgoing calls in professional & polite manner.
Co-ordinates with all departments to address the all the concerns/event
management/flower arrangements to maintain Front Office functions properly.
Ensure Accenture specific processes/manual is followed
Manage/track amount collected for temporary badges.
Ensure compliance of regulations/requirements of JLL management.
Participate in Emergency Evacuation procedures including crisis management and business
continuity.
Develop the necessary policies and procedures required for all functions within the scope of Front
Office.
Responsible for ensuring availability of safety and Accenture directory signage.
Preparation of all required reports/participation in internal/external audits.
Ensure training of front office /GRE staff as per relevant training calendars
To discuss all matters that needed to follow up with the next shift front office executive approving
and managing the roster
Govern overall performance of Front office executive & Guest relation executive as per defined
roles & responsibilities.
Employment Type: Full Time, Permanent
Read full job descriptionJLL Interview Questions & Tips
Prepare for JLL Front Office Executive roles with real interview advice
What people at JLL are saying
Rating based on 39 Front Office Executive
reviews
Anonymous · Administration & Facilities
in Kolkata
Likes
Collegues are supportive and friendly.
Dislikes
This organisation does not give value to the on site employees as per my experience. They will not support you at all if the contract will not get renewed with the client or if the client does cost cutting from the various departments. JLL will just say you have 2 months of time so find your own way. HR's are not at all supportive th..Read More
- Salary - Poor+5 more
Front Office Executive salary at JLL
reported by
190
employees
₹2
L/yr - ₹6.2
L/yr
51%
more
than the average Front Office Executive Salary in India
View more details
What JLL employees are saying about work life
based on 4.6k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
View more benefits
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JLL Gurgaon / Gurugram Office Locations
Gurugram Office
Jones Lang LaSalle, 6th Floor, Tower B, Building No. 6, DLF Cybercity (SEZ), Phase 3
Gurugram
Haryana 122002
Haryana 122002
Gurugram Office
JLL Gurgaon, Epitome, Building No. 5, Level 16, Tower C, Phase III,, DLF Cyber City, DLF Phase 2, Sector 24
Gurugram
Haryana 122002
Haryana 122002
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