Customer Support Associate-ICC

Manage companys customer services to support various customer services programs which includes 24x7 Global customer care center, field engineer, field spare parts (FRU) management in 70+ countries.
Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA).
Coordinate with resources/third party vendor to meet the SLAs..
Handle complete Day to Day Operations of the Command Centre..
Ability to complete the assignment on schedule..
Ensure all orders are completed and systems updated accordingly..
Ensure all outbound paperwork is accurate and recorded correctly..
Maintain metrics, customer service logs..
Other duties and special projects as assigned..
Required Skill Sets.
Strong Verbal and Written Communication.
Analytical and Problem Solving mindset.
Candidate Should be willing to work in a fast paced 24x7 Environment.
Shifts can be Day/Night depending on the Business requirements..
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