Technical Support Engineer / International Voice Process

Role & responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products/Services.
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements

Preferred candidate profile

We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Perks and benefits

• 5 Days working
• Food Coupons
• Cab Facilities
• Insurance