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IT Support Engineer - L1
Intuitor SoftTech Services
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Service Orientation: Strong interpersonal and communication skills tailored to IT onsite support services, guided by customer service principles.
- Prioritization and Multitasking: Ability to set priorities effectively and maintain a work routine that supports multitasking.
- Proactive Attitude: A proactive, solution-oriented approach to tasks and challenges.
- Independence: Capability to work independently and self-motivate.
- Technical and Customer Service Skills: Strong customer service skills and comprehensive knowledge of client IT technology.
- Have two years of IT support professional experience, and if applicable, also have VIP support professional experience.
- Dedicated OSS Specialists are required to participate in and complete the relevant company basic training in the Customer training system.
- Ability to communicate fluently in local language and communicate with Teams online in English.
- Responsible for the installation, maintenance, and support of office printers, scanners, and multifunctional equipment.
- Event Preparation: Assist in the setup and configuration of IT equipment for events, ensuring all technical requirements are met.
- Onsite Support: Provide real-time technical support during events to ensure smooth operation and address any issues promptly.
- Work with Customer to plan and coordinate any necessary attendance of third-party supplier technical personnel or other IT personnel on Customer site, including confirming that these personnel have completed any necessary on-site visit training.
- Provide on-site support for video conference rooms, assisting users with pre connection and connection support.
Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or related field; Master s degree preferred.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Good Exposure on IT Infrastructure domain is required
- Excellent problem-solving and analytical skills
Employment Type: Full Time, Permanent
Read full job description What people at Intuitor SoftTech Services are saying
Rating based on 1 Information Technology Support Engineer
review
Anonymous · Operations
in Chennai
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Read 1 reviewInformation Technology Support Engineer salary at Intuitor SoftTech Services
reported by
4
employees
with 4-11
years exp.
₹3.2
L/yr - ₹5.5
L/yr
15%
more
than the average Information Technology Support Engineer Salary in India
View more details
What Intuitor SoftTech Services employees are saying about work life
based on 6 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Intuitor SoftTech Services Benefits
View more benefits
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