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IT Service Delivery Manager
Intuitor SoftTech Services
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Service Delivery Management:
- Oversee the delivery of IT services to ensure they meet business requirements and performance targets.
- Develop and implement service delivery policies, standards, and procedures.
- Ensure compliance with service-level agreements (SLAs) and key performance indicators (KPIs).
- Operations Management:
- Manage day-to-day IT operations, ensuring optimal performance and reliability of IT systems and infrastructure.
- Coordinate with various IT teams to ensure seamless service delivery and issue resolution.
- Monitor and report on IT operational performance, identifying areas for improvement and implementing solutions.
- Team Leadership:
- Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous improvement and excellence.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Facilitate collaboration and communication between IT operations teams and other departments.
- Project Management:
- Plan, execute, and oversee IT projects, ensuring they are completed on time, within budget, and to the required quality standards.
- Manage project risks, issues, and changes, ensuring effective mitigation and resolution strategies.
- Liaise with stakeholders to define project requirements and deliverables.
- Customer Relationship Management:
- Act as the primary point of contact for clients regarding IT service delivery.
- Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with IT services.
- Address and resolve any service-related issues or escalations promptly.
- Identify new business opportunities and support Sales team.
- Continuous Improvement:
- Identify opportunities to enhance service delivery processes and implement best practices.
- Stay updated with the latest trends and technologies in IT service management.
- Drive initiatives to improve operational efficiency and service quality.
Qualifications:
- Education: Bachelor s degree in Information Technology, Computer Science, or a related field. Master s degree preferred.
- Experience: 8+ years of experience in IT service delivery or IT operations, with at least 2-3 years in a leadership role.
- Certifications: ITIL, PMP, or other relevant certifications are highly desirable.
Skills and Competencies:
- Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.
- Proven experience in managing IT operations and service delivery in a complex environment.
- Excellent leadership and team management skills.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Exceptional customer service and relationship management skills.
- Excellent problem-solving and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members.
- Ability to work under pressure and manage conflicting priorities.
Employment Type: Full Time, Permanent
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What Intuitor SoftTech Services employees are saying about work life
based on 6 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Intuitor SoftTech Services Benefits
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