Add office photos
Engaged Employer
i
This company page is being actively managed by
EVRY India Team. If you also belong to the team, you
can get access from
here
EVRY India
Compare
All Filters
16 EVRY India Jobs
Service Desk L1 Engineer
EVRY India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
User Support: Assist users with password resets, account unlocks, and basic application support.
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.
Qualifications:
Education: Bachelors degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech)
Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
Customer Service: A customer-centric mindset with a passion for helping others.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Team Player: A collaborative team player with a willingness to learn and grow.
Employment Type: Full Time, Permanent
Read full job descriptionEVRY India Interview Questions & Tips
Prepare for EVRY India roles with real interview advice
People are getting interviews at EVRY India through
People are getting interviews through
(based on 10 EVRY India interviews)
Job Portal
Company Website
Campus Placement
40%
30%
10%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at EVRY India are saying
What EVRY India employees are saying about work life
based on 256 employees
Flexible timing
Monday to Friday
No travel
Day Shift
EVRY India Benefits
Submitted by Company
Supporting the remote-work environment Employee Wellness Upgraded Medical Insurance coverage Awareness campaign for Covid-19 prevention
Submitted by Employees
View more benefits 
Compare EVRY India with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
Accenture
Compare
Capgemini
Compare
IBM
Compare
LTIMindtree
Compare
HTC Global Services
Compare
Exela Technologies
Compare
BT Global Services
Compare
Lavender Technology
Compare
Tietoevry
Compare
Unisys
Compare
TELUS International Philippines
Compare
TEKsystems
Compare
T-Systems ICT India
Compare
Allianz Technology
Compare
Similar Jobs for you
Share an Interview