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Service Desk L1 Engineer
EVRY India
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
User Support: Assist users with password resets, account unlocks, and basic application support.
Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.
Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.
Qualifications:
Education: Bachelors degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech)
Technical Skills: Basic understanding of computer hardware, software, and networking concepts.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.
Customer Service: A customer-centric mindset with a passion for helping others.
Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Team Player: A collaborative team player with a willingness to learn and grow.
Employment Type: Full Time, Permanent
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What people at EVRY India are saying
What EVRY India employees are saying about work life
based on 270 employees
Flexible timing
Monday to Friday
No travel
Day Shift
EVRY India Benefits
Submitted by Company
Supporting the remote-work environment Employee Wellness Upgraded Medical Insurance coverage Awareness campaign for Covid-19 prevention
Submitted by Employees
View more benefits 
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