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Engaged Employer

Cloud Sparkle Technologies Private Limited

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4.0

based on 1 Review

9 Cloud Sparkle Technologies Private Limited Jobs

IT Support Engineer

CLOUD SPARKLE TECHNOLOGIES PRIVATE LIMITED

4.0

based on 1 Review

2-7 years

Bangalore / Bengaluru

1 vacancy

IT Support Engineer

Cloud Sparkle Technologies Private Limited

posted 3mon ago

Job Role Insights

Key skills for the job

Customer Service Python Computer Networking Information Technology Linux Administration Air Ticketing

+ 2 more

Job Description

As an IT Support Engineer at Cloud Sparkle Technologies, you ll play a crucial role in providing technical support to our clients and internal teams. You will handle a range of IT tasks, from troubleshooting network issues to configuring software and hardware, often working independently and proactively. This role requires a strong technical skill set, customer-centric attitude, and the ability to prioritize and manage support requests in a startup environment.

Key Responsibilities:

Technical Support and Troubleshooting
- Provide remote and on-site support to clients and internal users for hardware, software, and network issues.
- Diagnose and resolve technical problems with minimal supervision, ensuring timely resolution.
- Manage tickets and support requests independently, ensuring high-quality and prompt customer service.
System and Network Maintenance
- Monitor and maintain IT infrastructure, including servers, routers, switches, and firewalls.
- Perform regular system updates, backups, and security checks to ensure optimal system performance.
- Collaborate with the team on setting up and managing VPNs, cloud services, and other networking tasks.
Software and Hardware Configuration
- Install, configure, and support desktop and laptop systems, printers, and mobile devices.
- Assist with software installation, configuration, and updates for various applications.
- Provide guidance on software usage and security best practices to end-users.
Client Interaction and Issue Resolution
- Act as the first point of contact for clients, assessing their issues, providing solutions, and ensuring client satisfaction.
- Communicate technical solutions in an easy-to-understand manner to users with varying levels of technical expertise.
- Develop and maintain strong relationships with clients, enhancing the overall support experience.
Documentation and Reporting
- Document technical issues, resolutions, and support activities in the ticketing system.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Prepare regular reports on support metrics, common issues, and areas for improvement.
Continuous Learning and Improvement
- Stay updated with the latest trends, tools, and best practices in IT support.
- Proactively suggest process improvements and new solutions to enhance the IT support function.
- Participate in regular training sessions and upskill in relevant technologies to better support client and company needs.

Qualifications:

Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2+ years of experience in IT support, technical troubleshooting, or systems administration.
Proficiency in Windows, Mac, and Linux operating systems, networking, and common IT support tools.
Strong analytical and problem-solving skills with a customer-focused approach.
Ability to work independently, prioritize tasks, and adapt to a startup environment.

Preferred Skills:

Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of IT security principles and best practices.
Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
Basic knowledge of scripting languages (e.g., PowerShell, Python) is a plus.

Compensation & Benefits Package:

Health Benefits: Comprehensive health insurance, including medical, dental, and vision coverage.

Professional Development: Access to training programs, certifications, and learning resources.

Paid Time Off: Generous vacation, sick leave, and personal days.

Startup Culture Benefits: Work autonomously, flexible work hours, and take ownership of impactful projects.

Growth Opportunities: Fast-paced career growth within a rapidly scaling company

Employment Type: Full Time, Permanent

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