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2.9

based on 1.8k Reviews

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55 IntouchCX Jobs

Associate - Customer Support

0-2 years

Bangalore / Bengaluru

Associate - Customer Support

IntouchCX

posted 3hr ago

Job Role Insights

Fixed timing

Job Description

About the job
  • We are currently Hiring for International Non Voice Process - Customer Service Associate
  • If you're interested in this position, you can revert me back or you can directly contact me on the above number.The role of the Customer Service Associate (CSA) - Non Voice, will be responsible for:
    • Having daily interactions with the customer to handle issues from end to end via chat and Email
    • Going the extra mile to engage customers in solving issues and ensuring satisfaction
    • Quickly and effectively building rapport with customers while diagnosing and resolving issues
    • Providing white glove service and having the ability to provide an overall excellent customer experience
    • Managing customer expectations regarding estimated response Must have at least six months customer service experience or equivalent


  • Employment Type: Full Time, Permanent

    Read full job description

    IntouchCX Interview Questions & Tips

    Prepare for IntouchCX Customer Support roles with real interview advice

    People are getting interviews at IntouchCX through

    (based on 129 IntouchCX interviews)
    Job Portal
    Referral
    Walkin
    Company Website
    Recruitment Consultant
    Campus Placement
    38%
    19%
    19%
    3%
    3%
    1%
    17% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at IntouchCX are saying

    3.3
     Rating based on 2 Customer Support reviews

    Likes

    No

    Dislikes

    Managers and Hr policy

    Read 2 reviews

    Customer Support salary at IntouchCX

    reported by 8 employees with 1-4 years exp.
    ₹1.8 L/yr - ₹4.1 L/yr
    5% more than the average Customer Support Salary in India
    View more details

    What IntouchCX employees are saying about work life

    based on 1.8k employees
    52%
    65%
    69%
    54%
    Strict timing
    Rotational Shift
    No travel
    Night Shift
    View more insights

    IntouchCX Benefits

    Submitted by Company
    Health Insurance
    Job Training
    Submitted by Employees
    Free Transport
    Job Training
    Work From Home
    Soft Skill Training
    Cafeteria
    Health Insurance +6 more
    View more benefits

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