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VIP Customer Support Role - Gaming Process
IntouchCX
posted 16hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Have daily interactions with VIP customers and handle all issues from end to end via phone, social media, and chat.
- Proactively engage customers via social media to encourage participation in upcoming sales events.
- Quickly and and effectively build rapport with customers, diagnose, and resolve issues
- Engage with VIP players through 1:1 interaction to increase sales and customer retention.
- Moderate the forums: flag posts, monitor Bugs & Issues category, review escalations from moderators.
- Engage in Social Media monitoring and moderation (Facebook, Instagram, and Twitter accounts),
- Perform Beta feedback summary and analysis.
- Quickly and effectively build rapport with customers, as well as understanding customer needs and requests.
- Provide great service without escalations and create an overall excellent customer experience for VIP players.
- Go the extra mile to engage with customers, solving their issues and ensuring satisfaction
As a VIP Customer Service Associate, You Have.
- A post-secondary degree in any major
- 2- 4 years of customer service experience
- Fluency in spoken and written English
- Excellent reading comprehension and writing skills
- The ability to think critically on assigned projects, ask questions, and work with a positive and flexible attitude
- A sense of professionalism and ability to develop good relationships
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- Strong analytical skills and attention to detail
- A flexible schedule - Must be okay to work nights
- Previous experience in script free chat and email process
- The ability to multitask, prioritize, and meet timelines on deliverables.
- The willingness to keep abreast of new updates, issues and resolutions
Employment Type: Full Time, Permanent
Read full job descriptionIntouchCX Interview Questions & Tips
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What people at IntouchCX are saying
Customer Support salary at IntouchCX
reported by
8
employees
with 1-4
years exp.
₹1.8
L/yr - ₹4.1
L/yr
6%
more
than the average Customer Support Salary in India
View more details
What IntouchCX employees are saying about work life
based on 1.8k employees
Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
Submitted by Company
Health Insurance Job Training
Submitted by Employees
View more benefits 
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