Customer Service Associate Voice

We are looking for a self-motivated individual with excellent customer service skills to join our team! Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

This role is currently offered as WFH.

As a Customer Service Associate - Voice, You Will:

• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have:

• A post-secondary degree in any major
• 6 months - 4 years of customer service experience
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule Must be okay to work nights

Benefits of working as a Customer Service Associate - Voice:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance