IntouchCX - VIP Customer Support Role - Gaming Process (1-6 yrs)

Greetings from Intouch cx !! We are currently hiring a VIP Customer Service Associate. Interested candidates can contact HR Saranya@9620689061 or Email : saranya.sathyan@intouchcx.com

You Will.

- Have daily interactions with VIP customers and handle all issues from end to end via phone, social media, and chat.

- Proactively engage customers via social media to encourage participation in upcoming sales events.

- Quickly and and effectively build rapport with customers, diagnose, and resolve issues

- Engage with VIP players through 1:1 interaction to increase sales and customer retention.

- Moderate the forums: flag posts, monitor Bugs & Issues category, review escalations from moderators.

- Engage in Social Media monitoring and moderation (Facebook, Instagram, and Twitter accounts),

- Perform Beta feedback summary and analysis.

- Quickly and effectively build rapport with customers, as well as understanding customer needs and requests.

- Provide great service without escalations and create an overall excellent customer experience for VIP players.

- Go the extra mile to engage with customers, solving their issues and ensuring satisfaction

As a VIP Customer Service Associate, You Have.

- A post-secondary degree in any major

- 2- 4 years of customer service experience

- Fluency in spoken and written English

- Excellent reading comprehension and writing skills

- The ability to think critically on assigned projects, ask questions, and work with a positive and flexible attitude

- A sense of professionalism and ability to develop good relationships

- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure

- Strong analytical skills and attention to detail

- A flexible schedule - Must be okay to work nights

- Previous experience in script free chat and email process

- The ability to multitask, prioritize, and meet timelines on deliverables.

- The willingness to keep abreast of new updates, issues and resolutions

Benefits of working as a VIP Customer Service:

- An attractive compensation package with performance-based incentives

Perks and Benefits:

- Incredible learning and growth opportunities

- Outstanding rewards and recognition program & employee engagement activities

- Free Food and Transport while working on-site

- Medical Insurance