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IT Generalist
IntouchCX
posted 6d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Provide generalized IT support as required
- Interpret service delivery key metrics to problem solve
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed
As IT Generalist, You Have
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- Previous experience with ChromeOS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations presentation skills
- Excellent communication and presentation skills, with a strong attention to detail
- Strong analytical and customer service skills, and ability to work independently and as part of a team
- A highly resourceful, proactive, and reliable attitude
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Employment Type: Full Time, Permanent
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What people at IntouchCX are saying
What IntouchCX employees are saying about work life
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Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
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Health Insurance Job Training
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IntouchCX Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A
RahejaMindspace IT Park, Hitech City
Madhapur, Hyderabad
Telangana, India – 500081
Hyderabad/Secunderabad
500081
500081
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