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Assistant Manager - Customer Service
International Flavors & Fragrances
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching Junior CSR and CSR in the team
- Responsibilities Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
- Process a credit note or a debit note related to a sales order or customer complaint Coordinate customer complaints and service cases related to a sales order Respond to customer s inquiry in a timely and accurate manner Build a strong partnership with internal and external stakeholders Drive continuous process improvement and KPIs in Order to Cash process Support internal/external audit as needed Prepare or monitor Order fulfilment KPIs dashboard Coach or train new hires and support on-going training for existing Customer Service Representatives
- Requirements Bachelor s degree or above (no specific major fields required) +4 years experience in Customer Service or Supply Chain of business to business Knowledge in domestic and international trade Expert knowledge of MS Office tools Knowledge in SAP Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of the organization Highly collaborative and team player Cross cultural awareness Training / Certifications SAP training Microsoft Office tools training (Word, Excel, PowerPoint) Incoterm and Payment Term training
Employment Type: Full Time, Permanent
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What people at International Flavors & Fragrances are saying
Rating based on 2 Assistant Manager Customer Service
reviews
Anonymous · Sales & Business Development
in Chennai
Likes
It's a very good company to work at.
- Salary - Excellent
+6 more
Dislikes
It's a very good company to work at.
Assistant Manager Customer Service salary at International Flavors & Fragrances
reported by
2
employees
with 13-16
years exp.
₹13.1
L/yr - ₹16.7
L/yr
163%
more
than the average Assistant Manager Customer Service Salary in India
View more details
What International Flavors & Fragrances employees are saying about work life
based on 209 employees
Flexible timing
Monday to Friday
No travel
Day Shift
International Flavors & Fragrances Benefits
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