Senior Manager, Order To Cash

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager, Order to Cash
In this role, Were looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team size.
Responsibilities:
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and collections
Handle order management and order fulfilment operations with a customer first mindset
Handle Order to Cash related to collections and dispute management, implement & adhere to strategy
Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Interaction with end customers via Calls and Emails for collecting pass due amounts
Meeting collections numbers/targets (monthly/ quarterly/ yearly)
Customer and Country/Regional FD Relationship Management through e-mail and conference calls.
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications we seek in you
Minimum qualifications
Any Graduate / Preferred B.Com
Good Interpersonal Skills -verbal and written
SAP knowledge
Flexibility to any shift
MS - Office knowledge and Strong E-mail and Customer call handling etiquettes
Preferred qualifications
Exposure to CPG industry is a must / Customer service skills/Customer Passion/Delight
Good customer handling skills
Proficient in English
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.