Executive - IT

Job Summary:

The IT Executive is responsible for managing and maintaining the organization's IT infrastructure, ensuring smooth day-to-day operations, troubleshooting issues, and implementing security measures. The role involves providing technical support, coordinating with vendors, and assisting in IT projects.

Key Responsibilities:

1. IT Support & Troubleshooting
• Provide technical support for hardware, software, and network-related issues.
• Troubleshoot system failures, network connectivity issues, and application errors.
• Assist employees with IT-related queries and escalate complex issues.
2. System & Network Administration
• Maintain and monitor computer systems, servers, and networks.
• Manage user accounts, permissions, and security settings.
• Ensure network connectivity across all departments and locations.
3. Software & Hardware Maintenance
• Install, update, and configure software applications.
• Maintain IT inventory, including laptops, desktops, printers, and peripherals.
• Coordinate with vendors for IT equipment procurement and repairs.
4. IT Projects & Implementation
• Assist in IT system upgrades and migrations.
• Support new software implementations
• Document IT processes, configurations, and troubleshooting steps.

Required Skills & Qualifications:

• Bachelor's degree/Diploma in Computer Science
• 1-3 years of experience in IT support or system administration.
• Strong knowledge of Windows operating systems.
• Experience with networking, firewall configurations, and VPN setups.
• Proficiency in troubleshooting hardware and software issues.