City Head - Operations

About the Role:
We are seeking a dynamic and results-oriented City Head to lead our Sales and
Operations in Mumbai. This critical role will have full P&L responsibility for the
Mumbai operations, driving revenue growth, operational excellence, and strategic
expansion. The ideal candidate will be a proven leader with a strong background in
B2B sales, operations management, and a passion for leveraging technology to
enhance urban mobility solutions. You will be instrumental in building and scaling
our presence in Mumbai, working closely with large B2B clients to deliver seamless
and innovative travel and transportation experiences. Key Responsibilities:
P&L Management:
1. Own and manage the P&L for the Mumbai operations, ensuring profitability and
cost-effectiveness. 2. Develop and execute strategies to achieve and exceed Annual Operating Plan (AOP)
revenue targets. 3. Cultivate and manage relationships with large B2B customers, ensuring service
excellence and driving consistent growth. Revenue Planning & Strategy:
1. Develop and implement data-driven revenue planning strategies aligned with
overall business objectives. 2. Analyze market trends, forecast demand, and identify opportunities to optimize
revenue streams. Operations Excellence:
1. Lead and optimize operational processes to ensure seamless service delivery and
meet the high demands of urban mobility solutions. 2. Implement scalable operational strategies to support business growth and client
needs. 3. Collaborate with cross-functional teams to integrate and streamline sales and
operations processes. Data-Driven Decision Making:
1. Leverage data analytics tools and techniques to extract actionable insights from
large datasets. 2. Implement data-driven strategies to inform decision-making and track key
performance indicators (KPIs).
Digital Transformation & Technology Integration:
1. Champion the adoption of new technologies (e.g., Salesforce) within the sales and
operations teams. 2. Lead the digital transformation process, ensuring minimal disruption and maximizing efficiency gains. Team Leadership & Development: