Senior Manager - Process Excellence/Black Belt - BPM Industry (10-15 yrs)

Process Excellence | Senior Manager | Pune | Bangalore| Black Belt

We are hiring for a leading international BPM organization in insurance domain.

Overview of Department/Function:

You will be working as a part of Process Excellence team which drives process improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. The team typically works on Six Sigma and Lean projects.

Job Description:

- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership - Lead and Implement business process management system - Drive and Track Quality DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up - Implementing Business Process Management Systems (BPMS) for newly Transitioned processes

- Identify improvement opportunities as per Six Sigma /LEAN framework and work with teams to drive till closure generating benefits

- Identify RPA opportunities through process assessment, align as per RPA framework and 'Project manage' Automation. Prepare and present analysis or specific trends on key critical metrics for the program aligned to Understand Ops related metrics and report them in overall ACM dashboard.

Desired skills and competencies:

- Automation deployment

- Project Management

- You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase efficiency

- You should have latitude in decision-making and determination of objectives and approaches to critical assignments

- Experience documenting Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business

- Driving excellence

- Fostering partnerships with clients o Leading transformation