Busy Infotech - Senior Manager - Process Excellence (3-8 yrs)

About us: BUSY - Busy is India's second largest, on premise ERP & accounting Software Company, enabling 200,000+ businesses to manage their back-office operations and GST/VAT compliances efficiently. It is a 100% subsidiary of IndiaMART - a $2bn valued, public listed company. We are aiming at a $100bn+ market opportunity with a clear focus on helping companies with an integrated application that works on premise as well as cloud/mobile, and is suitable for both B2B and B2C operations For more details please visit www.busy.in

Job Description:

- As a Process Improvement Manager, you will be responsible for leading and managing process improvement initiatives, with the aim of enhancing operational efficiency and productivity

- Utilize process excellence methodologies to redesign and optimize customer success and all other call center based operations processes

- Collaborate with cross-functional teams to execute process reengineering projects

- Conduct root cause analysis to identify and resolve process issues

- Monitor and track customer success process performance metrics to measure the effectiveness of process improvement initiatives

- Utilize tools to analyze customer success data and identify areas for improvement

Skill Sets / Requirements:

- Strong analytical skills with the ability to analyze and interpret complex data

- Ability to build & execute processes that improve customer experience and costs

- Six Sigma Black Belt certified

- Proficiency in data analytics tools required