Site Reliability Engineer (SRE)

Role : SRE Engineer

Base location : Bangalore, Pune, Hyderabad, Chennai

Senior Site Reliability Engineer - Command Center Operations

About the Role:

We are seeking an experienced Site Reliability Engineer to lead the design, implementation, and optimization of our enterprise-wide command center operations. The ideal candidate will bridge the gap between infrastructure and application operations, establishing robust monitoring and incident management frameworks that ensure maximum system reliability and performance.

Key Responsibilities,

Command Center Design & Implementation

• Architect and implement a centralized command center that provides comprehensive visibility into both infrastructure and application layers
• Establish standardized operational procedures, runbooks, and escalation protocols for incident management
• Design and implement monitoring solutions that provide real-time insights into system health, performance metrics, and business KPIs

Operations Management:

• Lead the development of automated remediation solutions for common operational issues
• Implement and maintain SLOs/SLIs across critical services and applications
• Drive continuous improvement in incident response times and system reliability metrics
• Collaborate with development teams to ensure applications are designed with operational excellence in mind

Tool Development & Integration:

• Develop and maintain monitoring dashboards that provide actionable insights for both technical and non-technical stakeholders
• Implement and customize monitoring tools for infrastructure and application performance monitoring
• Create automation scripts and tools to streamline operational processes
• Integrate various monitoring and alerting systems to provide a unified view of system health

Leadership & Collaboration:

• Mentor junior engineers in SRE practices and command center operations
• Collaborate with security, development, and infrastructure teams to ensure comprehensive monitoring coverage
• Partner with business stakeholders to align monitoring strategies with business objectives
• Lead post-incident reviews and drive implementation of learned improvements

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of experience in Site Reliability Engineering or similar roles
• Strong experience with cloud platforms (AWS/Azure/GCP) and infrastructure-as-code
• Extensive knowledge of monitoring tools (e.g., Prometheus, Grafana, ELK Stack)
• Proficiency in at least one programming language (Python, Go, or Java preferred)
• Experience with containerization and orchestration (Docker, Kubernetes)
• Strong understanding of networking, system design, and distributed systems

Preferred Qualifications:

• Experience in designing and implementing enterprise-scale command centers
• Knowledge of AIOps and machine learning for IT operations
• Certification in relevant cloud platforms or technologies is good to have
• Experience with chaos engineering and resilience testing
• Background in implementing ITIL practices across any of the IT services

Required Skills:

• Excellent problem-solving and analytical abilities
• Strong communication skills and ability to work with cross-functional teams
• Experience in incident management and on-call rotations
• Proven track record of improving system reliability and performance
• Ability to handle high-pressure situations and make quick decisions
• Strong documentation and technical writing skillsRole & responsibilities

Link to apply -

https://career.infosys.com/jobdesc?jobReferenceCode=INFSYS-EXTERNAL-204448