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2650 Infosys Jobs

Networking SME

Infosys Limited

 · 

3.6

 based on 38.9k Reviews

3-6 years

Bangalore / Bengaluru

Networking SME

Infosys

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Transcription Cisco SME Servicenow BMC VMware

+ 19 more

Job Description

Job Title
Networking SME

Responsibilities
A day in the life of an Infoscion:
  • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain.
  • Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network.
  • Ensuring the resolution within the SLA
  • Resolving P1 & MIM on fast track
  • Work with networking OEM for resolution and permanent Fix
  • Work on capacity management and Change management as per best practice
  • Knowledge of basic troubleshooting skills in network
  • Working closely with inter domain team to resolve tickets and meet the SLA.
  • Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action
  • Running the service operations in close cooperation with other IT process owners and service owners.
  • Prepare reports as per business requirements
  • Ensure the tickets are close with in SLA and bring efficiency in addressing Technical and Professional Requirements:
  • Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol
  • Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical)
  • SDWAN Viptela, Silver peak, Versa, Aryaka
  • Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now
  • Understanding of network Load balancers F5, NetScaler, VMware AVI etc.
  • Working knowledge on DNS/DHCP/IPAM, Cloud Proxy.
  • Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Preferred Skills: Domain->Network->Data networking WAN technologies Technology->Network->CISCO technologies->CISCO ACI Technology->Network-LAN-Switches->Cisco-LAN-Switches Domain->SDN-NFV->Software Defined WAN( SDWAN) Generic Skills: Domain->Network->SDN Domain->networking->Cisco certifications Additional Responsibilities:
  • Customer focus, Problem solving, Decision quality, Business acumen, dealing with ambiguity
  • Peer relationship, team building, effective communicator, Integrity, collaborate
  • Excellent interpersonal and communications skills. Able to construct effective communications in writing
  • Industry leading OEM vendor certification at professional / expert level
  • Effective customer facing skills Educational RequirementsMaster Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BCA,BTech Service LineCloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

    • Employment Type: Full Time, Permanent

    Read full job description

    Infosys Interview Questions & Tips

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    What people at Infosys are saying

    What Infosys employees are saying about work life

    based on 38.9k employees
    73%
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    67%
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    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Infosys Benefits

    Submitted by Company
    5 Days Working
    Flexible Working Hours
    Maternity, Paternity and Adoption Leave
    Transportation
    Submitted by Employees
    Work From Home
    Cafeteria
    Health Insurance
    Soft Skill Training
    Gymnasium
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