L2- Network SME

Preferred candidate profile

• Deep understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol
• Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical)
• Network Configuration Management: Configure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.
• Security Management: Implement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures
• Network monitoring: Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them
• Troubleshooting skills: Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures
• Wireless Network troubleshooting for Cisco, Aruba, Juniper
• ITIL Process working experience of Incident, Change, Problem, Configuration management
• Working knowledge on DNS/DHCP/IPAM, Cloud Proxy.

Product, tools experience:

• Experience with one or more of network products:
• Routers and Switches (Cisco, HPE Juniper Aruba, Fortinet, Arista)
• SDWAN Viptela, Silver peak, Versa, Aryaka
• Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now
• Understanding of network Load balancers F5, NetScaler, VMware AVI etc.

Role & responsibilities:

• Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network.
• Ensuring the resolution within the SLA
• Resolving P1 & MIM on fast track
• Work with networking OEM for resolution and permanent Fix
• Work on capacity management and Change management as per best practice
• Knowledge of basic troubleshooting skills in network
• Working closely with inter domain team to resolve tickets and meet the SLA.
• Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action
• Running the service operations in close cooperation with other IT process owners and service owners.
• Prepare reports as per business requirements
• Ensure the tickets are close with in SLA and bring efficiency in addressing

Please ensure the resume has Date of Birth (DD/MM/YYYY) mentioned while applying for the role.

Inviting applications from competent professionals who fit the above requirements and would like to pursue an exciting career with Infosys and helping our clients navigate the next.