Operations Manager | XID | 99acres | Noida

We are seeking a highly motivated individual with exceptional communication and interpersonal skills to join our team. This role requires a strong analytical mindset, the ability to effectively manage stakeholders, and a proactive approach to handling escalations. The ideal candidate will have a passion for the real estate market and a proven track record of conducting thorough research and delivering accurate, high-quality results.

Key Responsibilities:

• Conduct comprehensive primary research on real estate projects across India, utilizing various methods such as online research, phone calls, and email correspondence.
• Collect, validate, and authenticate project information from diverse sources, ensuring accuracy and completeness.
• Develop and proofread compelling content for project pages on our portal, maintaining consistent quality and brand voice.
• Effectively communicate and coordinate with internal and external clients (stakeholders) through email and chat, addressing inquiries and resolving issues promptly.
• Proactively manage and resolve escalations, ensuring timely and satisfactory outcomes.
• Adhere to established Service Level Agreements (SLAs), Turnaround Times (TATs), and Standard Operating Procedures (SOPs).
• Contribute to the continuous improvement of research processes and quality control measures.

Required Skills and Qualifications:

• Good understanding of the real estate market.
• Excellent verbal and written communication skills, with the ability to clearly and concisely convey information to diverse audiences.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Proven ability to manage stakeholders effectively, building strong relationships and fostering collaboration.
• Experience in conflict management and handling escalations in a professional and efficient manner.
• Familiarity with quality check processes.
• Prior experience working with a ticket handling system is preferred.

Preferred Skills (Added Advantages):

• Proficiency in Excel automation using Python or Macros.
• Experience with website scraping using Python.