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449 Info Edge Jobs

Virtual Walk-in || Customer Support || Naukri Fast Forward || Noida

0-3 years

₹ 2.75 - 3.75L/yr

Noida

1 vacancy

Virtual Walk-in || Customer Support || Naukri Fast Forward || Noida

Info Edge

posted 10hr ago

Job Description

Hi,

Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

Meeting ID: 416 870 843 768 (Kindly download the Microsoft Teams Application)


Passcode: fP2ZN6Ni


Time - 2PM-3PM


Job Description:

  • Manage inbound / outbound calls, chat and emails from customers
  • Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
  • Adhere to the laid down procedures / protocols of the process & organization
  • Identify customer queries, concerns and overall needs and provide solutions
  • Address customer complaints in a timely, compassionate and patient manner
  • Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
  • Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
  • Create customer satisfaction and delight by solving product related queries timely

Required Skills:

  • Good communication skills
  • Active listening skills
  • Strong convincing skills
  • Client handling skills

Desired Skills:

  • Good interpersonal skills
  • Solution oriented with effective problem-solving skills

Why Join Us:

This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/



Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support roles with real interview advice

Top Info Edge Customer Support Interview Questions

Q1. Break The Integer Problem Statement Given an integer N , the task is to divide this integer into 'K' positive parts (where K ≥ 2 ) such tha ... read more
Q2. Balanced Parentheses Combinations Given an integer N representing the number of pairs of parentheses, find all the possible combinations of ... read more
Q3. Write the code for rearranging the array in consecutive pair multiplication. For example consider an array with 10 element A0, A1, A2......A ... read more
View all 198 questions

What people at Info Edge are saying

Customer Support salary at Info Edge

reported by 1 employee with 3 years exp.
₹2.4 L/yr - ₹3 L/yr
At par with the average Customer Support Salary in India
View more details

What Info Edge employees are saying about work life

based on 2k employees
57%
64%
64%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Info Edge Benefits

Submitted by Company
Employee Friendly Policies
Training & Development
Health & Accidental Insurance
CSR
Reward and Recognition
Internal Career Mobility +2 more
Submitted by Employees
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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Info Edge Noida Office Locations

View all
Noida Office
Headquarter
Info Edge (India) Limited, B - 8, Sector - 132 Noida
201304
Noida Office
C-133/B, C Block, Sector 2 Noida
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