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Walkin| Customer Support| Noida| Naukri

0-4 years

₹ 3 - 4L/yr

Noida

4 vacancies

Walkin| Customer Support| Noida| Naukri

Info Edge

posted 1d ago

Job Description

Hi,


Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role


About Info Edge

InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.


At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.


About BU: Naukri.com

Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.


Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.


To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search


  • To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation

  • To coordinate with internal departments / teams to resolve the customer requirement

  • To work on the online systems and applications as per the defined guidelines

  • To manage and resolve escalations as per TAT and other defined matrices




Required Skills:


  • Excellent verbal and written communication skills.

  • Good client interaction skills

Employment Type: Full Time, Permanent

Read full job description

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What people at Info Edge are saying

Customer Support salary at Info Edge

reported by 1 employee with 3 years exp.
₹2.4 L/yr - ₹3 L/yr
At par with the average Customer Support Salary in India
View more details

What Info Edge employees are saying about work life

based on 2k employees
57%
64%
64%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Info Edge Benefits

Submitted by Company
Employee Friendly Policies
Training & Development
Health & Accidental Insurance
CSR
Reward and Recognition
Internal Career Mobility +2 more
Submitted by Employees
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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Noida Office
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