Walkin| Customer Support| Noida| Naukri

Hi,

Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role

About Info Edge

InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU: Naukri.com

Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner.

To make outbound calls to the paid jobseekers and discuss their search parameters ensuring relevant search

• To engage with the jobseekers to reiterate all the benefits and to activate their account on Naukri post validation

• To coordinate with internal departments / teams to resolve the customer requirement

• To work on the online systems and applications as per the defined guidelines

• To manage and resolve escalations as per TAT and other defined matrices

Required Skills:

• Excellent verbal and written communication skills.

• Good client interaction skills