Bpo Associate

Job Opening: BPO Associate

Location: Visakhapatnam (Vizag)
Salary: ₹3.2 LPA
Education: B.Sc / B.Com / B.A / BCA (B.Tech / B.E not allowed)
Joining Time: Immediate
Shift: Any shift (Night shift allowance applicable)
Transport: Two-way cab provided
Bond: 2 years (₹50,000 penalty if broken)

Skills Required:

• Excellent communication and active listening skills
• Strong problem-solving and multitasking abilities
• Customer-centric mindset with empathy
• Ability to handle customer queries and provide resolutions
• Adherence to quality and compliance standards

Responsibilities:

1. Customer Support: Handle inbound/outbound calls, chats, and emails, ensuring timely and accurate query resolution.
2. Issue Resolution: Troubleshoot technical issues and escalate complex cases when needed.
3. Product Knowledge: Stay updated on company products, policies, and processes.
4. Customer Experience: Ensure a friendly and professional approach in all interactions.
5. Escalation Management: Identify and route critical issues to the appropriate teams.
6. Compliance & Documentation: Maintain accurate records and follow company policies.
7. Quality & Performance: Meet KPIs, participate in training, and continuously improve service quality.
8. Collaboration: Work with internal teams to enhance customer support processes.