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Executive- Performance Management

2-6 years

₹ 1 - 3.5L/yr

Mumbai

1 vacancy

Executive- Performance Management

DHL Supply Chain

posted 2d ago

Job Role Insights

Key skills for the job

Job Description

Accountabilities


Key activities

Customer External


  • Understand customer biz
  • Plan and deliver tasks and in agreed time scales
  • Delivering biz SLA and KPI
  • Maintaining high level of accuracy and completeness to the tasks performed relating to day to day transactions in system
  • Performance Delivery as per customer expectations
  • Customer Satisfaction

Stakeholder Internal


  • Responsible for creation of users, location in Logics systems and appropriate assignment of responsibilities
  • Responsible for analysing Carbon Accounting data and carrying out Carbon audits for sites across the globe.
  • Above activities are very critical to business hence requires alertness and concentration ensuring Quality of Transactions is met at the highest levels along with completeness of activity
  • Manage exception requests as per set guidelines
  • Timely discrepancy management
  • Must be able to perform the work smoothly without any errors.
  • Will be the Point of contact for the country lead to receive the request for User Profile Administration.
  • Ensure that the details are received as per the standard process and entered or uploaded as the case may be in Logics System.
  • Should maintain the data in a simple and organised manner to be able to do some analysis on it. The data also needs to be managed as per the process documented.
  • Must carry out data integrity and compliance check processes as laid down in SOP.
  • contact the given point of contacts in case of any approvals needed or in case of any doubt
  • adhere to communication and escalation matrix
  • Highlight & challenge data anomalies with the Country Leads prior to the production of monthly reports.
  • Follow up with Country Lead [or any specific person assigned for the task] in case of any issues and data integrity and compliance after reporting closure in order to resolve it before the next reporting cycle.
  • Escalate any issues or roadblocks which require senior management attention.
  • Comply with the established issues tracking procedure
  • Any system issues to be reported to right contact ensuring the ticket is raised and right methods are followed.
  • Work up on the performance feedback provided by customers or line manager/senior mgmt
  • Responsible for extracting reports through set templates or create manually at the required frequency as needed

  • Data Integrity & Compliance issues are followed up and improved data quality is achieved enabling successful audits
  • Exceptions Management to be maintained at regular intervals.

Process


  • Follow and adhere to processes and exception SOPs
  • Provide both verbal & written information in a timely, clear and concise manner.
  • Provide deviations information to line manager, share queries / suggestions during new process development, adherence.
  • Maintain records as necessary as per process / audits or as explained
  • Maintain data process related, volumes, data which reflects the performance
  • Maintain data in consolidated sheet for easy reference
  • Maintain approvals and archive critical data as per process

  • Adherence to process, compliance & Controls.

People - Management


  • Executive will not have any direct reportees under them, However, he/she must be able to act as a good team player as a Sr. executive and lead tasks and initiatives in the said areas and support team activities
  • Must take full ownership of work handled and should be able to take initiatives on their own.
  • Display positive attitude
  • Work along with the team to make the team successful.
  • Team contribution and building best teams

Skills / Qualifications

Key capabilities


  • Excellent spoken English [Fluency in written and spoken English essential]
  • Additional language such as Spanish and German will be an added advantage
  • Excellent communication skills [able to comprehend and articulate]
  • Problem Solving attitude
  • Excellent analytical and numerical skills
  • Excellent planning and organisational skills
  • High Computer literacy with extensive knowledge of MS Office.
  • Good interpersonal communication (verbal & written)
  • Focuses on the detail, is diligent in their approach to work and keeps the big picture in mind.
  • Target Oriented ability to set goals
  • Flexible in working for any shifts including night shift (if required). Knowledge of relational databases Preferred.
  • Can work effectively across numerous cultures and nationalities, understanding of cultural differences
  • Knowledge of statistical rules and methodologies desired [Preferred]
  • Ability to handle high volumes and multi-tasking, good grasping power.

Expected years of experience

(Minimum)


  • 2-4 years Operational Experience
  • Macro development will be added advantage, but not the criteria for selection
  • Customer facing/interaction experience [Client Management]

Expected Educational Qualifications


  • Minimum Degree or equivalent



Employment Type: Full Time, Temporary/Contractual

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