Change Management

Roles and Responsibilities

• Collaborate with stakeholders to understand business requirements and develop effective change strategies.
  
• Manage change requests through the entire lifecycle, ensuring compliance with ITIL processes and ServiceNow tooling.
  
• Identify potential risks and develop mitigation plans to minimize impact on production systems.
  

Desired Candidate Profile

• 2-7 years of experience in Change Management or related field (ITIL).
  
• Strong understanding of IT service management principles (ITSM) using ServiceNow platform.