ServiceNow Developer/Lead - ITSM Module (5-10 yrs)

Desired Competencies (Technical/Behavioral Competency) :

- Must-Have Hands on experience on Inbound actions client scripts, UI Policies, Business rules, UI actions, Import sets, Transform Maps, Notifications, script Includes

- Hands on Experience on flow designer or Workflows

- Worked on Agile methodology

- Good Knowledge on Integrations SOAP or REST

- Root cause analysis for any production support

- Scripting experience is mandatory to have

Must Have : ITSM, Service Catalog, Knowledge, Incident, Change Problem

Key Responsibilities :

- Design, develop, and configure ServiceNow applications and modules based on business requirements.

- Customize and enhance ServiceNow workflows, UI, and scripts to improve functionality and user experience.

- Integrate ServiceNow with external systems and applications using REST/SOAP APIs and other integration tools.

- Develop and maintain technical documentation for ServiceNow applications, including design specifications, configuration details, and user guides.

- Perform system administration tasks, including user management, access control, and system upgrades.

- Monitor and troubleshoot ServiceNow issues to ensure system availability and performance.

- Collaborate with stakeholders to gather requirements, provide technical solutions, and ensure successful implementation of ServiceNow projects.