Associate Lead - Change Management

Required Skills
Behavioral | Microland Skills | Execution Excellence
Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs)
Behavioral | Aptitude | Tasks Related Skills

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Skills Required:

- Co-ordinate, facilitate, advice, and manage cross-regional and global changes
- Act as a facilitator for/between the Regional Change Managers where necessary
- Convene, chair, and minute the Global CAB (Change Advisory Board)
- Ensure adherence to the Change Management policy both regionally and globally
- Assess RFCs (Request for Changes) for completeness and validity
- Ensure that Prioritization and Categorization of RFCs occur within limits defined for that region or globally
- Reject RFCs which lack appropriate information
- Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Manager or his nominated deputy)
- Manage and communicate the Forward Schedule of Changes (FSC) / Change Calendar
- Ensuring that RFCs have been raised for all changes taking place
- Filtering, reviewing and assessing all of the changes that are raised
- Determining the correct approval levels to be applied to the change
- Steering changes through the review and approval process
- Facilitating the risk and impact assessment process for each change
- Preparing the documentation required to support the Technical Reviews and CAB meetings
- Attending Technical Review meetings for change related items
- Publication and circulation of the post-meeting change documentation for CAB meetings
- Notifying change owners and implementers of the approval, rejection and rescheduling of changes Confirming the closure and closure status of changes and conducting any post implementation reviews required
- Production of management statistics on the Change Process