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3.8

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46 Link Group Jobs

IT Change Manager

MUFG GLOBAL SERVICE PRIVATE LIMITED

3.8

based on 214 Reviews

4-8 years

Pune

1 vacancy

IT Change Manager

Link Group

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Legal Advisory Operations Management Change Management Business Operations ITIL

+ 3 more

Job Description

Overview

The purpose of the IT Change Manager role is to manage the activities of the MUFG Pension and Market Services IT Change Management process and to minimize the impact of IT changes on the production environment and day to day business operations.

Key Accountabilities and main responsibilities

Strategic Focus

Develop, implement, and maintain IT Change Management processes.
Provide advice and guidance on change management policy and process to internal & external stakeholders.
Review and assess IT changes across multiple IT platforms and technologies.
Identify and prevent adverse impacts that may result from planned changes.
Work collaboratively with change owners to ensure the impacts of changes to any of the components supporting enterprise applications are understood and managed to maintain defined service levels.

Operational Management

Liaise with Vendors and 3rd party providers to plan and prepare changes.
Ensure individual Requests for Change (RFC s) have been appropriately tested, documented, resourced, and scheduled.
Develop and maintain an IT Forward Schedule of Change calendar.
Schedule and facilitate IT Change Advisory Board meetings including chairing meetings when required.
Ensure all Requests for Change (RFC s) are approved by the Change Advisory Board (CAB) prior to implementation.
Provide updates on the status of current changes.
Facilitate and document change Post Implementation Reviews (PIR s).
Define relevant reporting metrics and produce regular reporting on these metrics.

Governance & Risk

Adhere to all MUFG Retirement Solutions standards, policies and procedures.
Ensure all changes are in compliance with IT change management processes.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

Overall 10+ years experience with Minimum of 7+ years in IT Change Control experience in a multi-platform environment.
ITIL Foundation Certificate
ITIL Release Control & Validation
ITIL Operational Support & Analysis
Experience in and knowledge of network and server infrastructure architecture and components.
Experience in network and operating system software installation and configuration.

Personal Attributes

Excellent planning and organizational skills
Well-developed interpersonal, communication and facilitation skills
Ability to represent changes to the CAB and chair change meetings.
Effectively communicate with the global teams/stakeholders all the information related to changes.
Practical and simple problem-solving approach.
Willingness to accept responsibility for all the IT Changes incorporated.

Employment Type: Full Time, Permanent

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