Service Delivery Manager

Role Details

Responsible for Sales of branch clients & Servicing walk-in-customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank.

Overall Job Description

• Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.
• Looking after client servicing at the branch lobby
• Checking KYC documents on new client Account opening forms.
• Onboarding of new acquired clients through welcome call and audit on sales process.
• Managing TAT for all service & operational transactions
• Activation of clients on net banking and other non-branch channels.
• Business lead generation and passing to relevant sales channel.
• Managing overall client satisfaction score card for the branch.
• Authorization & audit checks for all operation transactions