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106 Indira Gandhi International Airport Jobs
Manager Key Accounts - Non Aero
10-16 years
Hyderabad / Secunderabad
1 vacancy
Manager Key Accounts - Non Aero
Indira Gandhi International Airport
posted 9d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Key account management plays a pivotal role in bridging the gap between GHIAL and the concessionaires to achieve smooth day to day operations towards achieving the overall objective of maximizing revenue by implementing strategic business modules.
Key account management plays a pivotal role in bridging the gap between GHIAL and the concessionaires to achieve smooth day to day operations towards achieving the overall objective of maximizing revenue by implementing strategic business modules.
ORGANISATION CHART
Accountabilities
Key Performance Indicators
Work alongside concessionaires towards achieving targeted sales.
Sales
Planning and executing key marketing events with the involvement of concessionaires leading to higher visibility and exposure for maximizing sales.
Sales
Monthly performance reviews with concessionaires to address details like What went well , areas of improvement, existing merchandise line, sales target, UPT, staff productivity & stock densityand new launches in the future.
Improve operational efficiency & address concessionaire grievances.
Sales
Regular mall/high street visits & competition and sister airport visits in order to see, understand, learn and implement best practices being followed & conduct competition mapping with a clear objective to be better than the competition in terms of product offering, passenger experience which eventually would lead to higher sales.
Sales
Category and sub category analysis to identify growth opportunities.
Identification of new sub category gaps based on the regular passenger research & profiling.
Revenues
KEY ACCOUNTABILITIES
Negotiations for better revenues from contracts due for renewal (existing concessionaires)
Revenues
Constantly looking at innovative initiatives which are undertaken (Airport exclusive offers & products, End of season sales with Flat 50% sales, special discounts/offers for airport community, tie ups among concessionaires for cross promotion leading for enhanced visibility)
ASQ,Sales
Ensure that all the concessionaires adhere to all the compliances (eg: Timely security deposit payments, audited revenue statement submissions, SOP & EPOS adherence)
100% compliance.
Making sure that the RFB audits are conducted and the corrections pointed out in the same are closed, thus ensuring that the store look & feel and ambience is intact therefore leading to customer/passenger delight.
100% compliance.
Ensuring that all the concessionaires adhere to the statutory & legal compliances of the state & central government such weights & measures, trade licenses, etc.
100% compliance.
Receivables management.
Number of days.
EXTERNAL INTERACTIONS
General Manager Finance
General Manager Legal & AGM Legal
General Manager & AGM Terminal operations
AGM AOCC
Manager - Technical Services
AGM CFL
Manager - Security & Control
General Manager & AGM ARFF
Manager- IT
General Manager Legal & AGM Legal
General Manager & AGM Terminal operations
AGM AOCC
Manager - Technical Services
AGM CFL
Manager - Security & Control
General Manager & AGM ARFF
Manager- IT
INTERNAL INTERACTIONS
Brand owners/Directors, Area/regional heads, marketing heads & finance head/team
Store managers/ Store staffs
Key account managers at DIAL Commercial Team.
Vertical Heads at DIAL Commercial Team.
Store managers/ Store staffs
Key account managers at DIAL Commercial Team.
Vertical Heads at DIAL Commercial Team.
FINANCIAL DIMENSIONS
Annual Revenue Targets -
From Food & Beverages accounts Rs. 15 Crores;
From Commercial Services accounts Rs. 52 Crores
From Food & Beverages accounts Rs. 15 Crores;
From Commercial Services accounts Rs. 52 Crores
OTHER DIMENSIONS
Managing fourteen (14) concessionaires and Forty Three (43) outlets in Food & Beverage
Managing six (06) concessionaires and fourteen (14) outlets in Commercial Services
Managing six (06) concessionaires and fourteen (14) outlets in Commercial Services
EDUCATION QUALIFICATIONS
Graduate with MBA/PGDM
RELEVANT EXPERIENCE
Minimum 10 & upto 16 years of experience in key account management
COMPETENCIES
- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
Indira Gandhi International Airport Benefits
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