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Incident & Quality Assurance Lead - Web & Mobile

4-9 years

Gurgaon / Gurugram

Incident & Quality Assurance Lead - Web & Mobile

InterGlobe Aviation

posted 1d ago

Job Description

Job Description

Job Summary:

Join Indigo as a Quality and Root Cause Analyst Lead and play a pivotal role in enhancing the quality and efficiency of our incident management operations. We focus on Web and Mobile Incident Tracking, leveraging expertise in .NET and React Native. Key Responsibilities:

  • Incident Resolution Oversight: Monitor and analyze incident lifecycles to ensure efficient and effective resolution according to procedures and SLAs.
  • Timeliness and SLA Adherence: Track incident resolution times to ensure SLA compliance and identify areas for improvement.
  • Quality Assurance: Evaluate resolutions to ensure they address root causes and prevent recurrence.
  • Root Cause Analysis: Conduct thorough analyses for recurring incidents, identify underlying issues, and recommend corrective actions.
  • Solution Tracking: Ensure the implementation of solutions meets expected outcomes.
  • Reporting and Documentation: Maintain detailed records and prepare regular reports on incident management performance and quality metrics.
  • Process Improvement: Assess and enhance incident management processes for greater effectiveness and efficiency.
  • Cross-functional Collaboration: Work with development, support, and operations teams to ensure effective incident resolution.
  • Technical Evaluation: Apply technical skills in .NET and React Native to understand and resolve web and mobile application incidents.
  • Training and Support: Guide and train team members on best practices for incident resolution and quality management.

Required Qualifications:

  • Education: Bachelor’s degree in Computer Science, Information Technology, Quality Management, or a related field.
  • Experience: 10-12 years in quality assurance, incident management, or root cause analysis, focusing on web and mobile applications.
  • Technical Skills:
    • Proficiency in .NET for web technologies.
    • Experience with React Native for mobile applications.
    • Strong understanding of incident management and quality assurance methodologies.
  • Analytical Skills: Ability to analyze complex issues, identify root causes, and develop solutions.
  • Attention to Detail: Focus on accurate and timely incident resolution.
  • Communication: Excellent written and verbal communication skills.
  • Problem-Solving: Strong critical thinking and data-driven decision-making abilities.

Preferred Qualifications:

  • Certifications: ITIL, Six Sigma, or similar in Quality Management or Incident Management.
  • Experience: Familiarity with additional web and mobile technologies.
  • Knowledge: Best practices in SDLC and Agile methodologies.

Employment Type: Full Time, Permanent

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What people at InterGlobe Aviation are saying

What InterGlobe Aviation employees are saying about work life

based on 2.7k employees
59%
62%
37%
90%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

InterGlobe Aviation Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Cafeteria
Team Outings +6 more
View more benefits

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