Cluster Head

As a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

Key Responsibilities:

• Client Experience: Lead the servicing cluster to deliver an exceptional client service experience, ensuring every interaction leaves a lasting impression.
• Revenue Ownership: Take charge of the Profit & Loss (P&L) for the entire cluster, identifying opportunities for revenue maximization and executing strategies to increase upsells.
• Team Development: Build and nurture highly motivated teams, fostering an environment of growth and excellence.
• Feedback Gathering: Engage in in-depth client interactions to gather insights into processes and products, providing valuable feedback to internal stakeholders.
• Innovative Solutions: Utilize data-driven insights to design and implement innovative servicing solutions, enhancing efficiency and client satisfaction.

Critical Skills of Suitable Candidates:

• Team Leadership: Demonstrated ability to effectively manage and develop large teams, fostering a culture of collaboration and excellence.
• Decision-making: Capacity for quick and impactful decision-making, ensuring timely resolutions to complex challenges.
• Communication: Strong communication and motivation skills, capable of inspiring teams and aligning them towards common goals.
• Multitasking: Proficiency in multitasking and prioritizing tasks, maintaining focus on both strategic objectives and day-to-day operations.

This role offers a dynamic opportunity to lead and shape a high-performing team, drive revenue growth, and elevate the client servicing experience to new heights. If you thrive in a fast-paced environment, possess a passion for delivering exceptional service, and have a track record of driving results, we invite you to apply and join our team.