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17 InCred Finance Jobs

Executive - Product Support

0-5 years

₹ 2 - 3L/yr

Mumbai

2 vacancies

Executive - Product Support

InCred Finance

posted 17d ago

Job Role Insights

Flexible timing

Job Description

Job Role:


  • Review and validate user-reported issues or bugs, ensuring accurate documentation and categorization.
  • Collaborate with product and technical teams to assess the severity and impact of issues.
  • Document bugs in the ticketing system (JIRA), including steps to reproduce, error logs, and relevant details.
  • Assign issues to the appropriate team members for resolution and track progress.
  • Act as the point of contact for the product team and escalate issues as needed.
  • Test bug fixes to ensure proper resolution, including edge cases and confirming no new issues arise.
  • Communicate progress and resolutions to internal users and stakeholders.
  • Close issues in JIRA after receiving acknowledgment of resolution, and document final resolution steps.
  • Maintain an up-to-date record of all open, in-progress, and closed issues.
  • Provide regular reports on bug status and product quality to management.

Qualification & Skills:


  • Bachelors degree or equivalent experience in a relevant field

(e.g., Computer Science, Information Technology, or Engineering).

  • Prior experience working with bug tracking systems such as JIRA or similar platforms.
  • Good verbal and written communication skills.



Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support roles with real interview advice

Top InCred Finance Product Support Interview Questions

Q1. How loan process works and what all Documents required?
Q2. Software Test Life Cycle
Q3. Highly available LB with ec2
View all 8 questions

What people at InCred Finance are saying

What InCred Finance employees are saying about work life

based on 337 employees
67%
37%
48%
99%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

InCred Finance Benefits

Work From Home
Health Insurance
Job Training
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

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InCred Finance Mumbai Office Locations

View all
Mumbai, Maharashtra Office
Headquarter
InCred Finance, Unit No. 1203, 12th floor, B Wing, The Capital, Plot No. C - 70, G Block, Bandra - Kurla complex, Mumbai-400051 Maharashtra Mumbai, Maharashtra
400051
Mumbai, Maharashtra Office
InCred Finance, Unit No.303A-02 - 3rd floor and Unit 203 - 2nd floor, Kaledonia Building, B-wing, Station Road ,Andheri East-400053 Mumbai, Maharashtra
400053

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