Vacancy at Surendranagar & Jamnagar

Gold Appraiser :-

• To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
• Adhering to high ethical standards and complying with all the laid down processes / policies of IIFL - KYC adherence. Verify customers KYC & complete online registration.
• Maintain the quality of portfolio by tracking & controlling the threshold IRR and prompt resolution of queries pre & post loan disbursal.
• Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
• Ensure to call customers as per CRM leads and update in the system.
• Participate in marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the catchment areas and to generate leads of prospective customers.
• Drive cross-sell of other financial products to existing customers.
• Ensure strong follow up for interest collections to keep NPAs in control.

Desired Candidate Profile:- Candidates from Gold Loan Background only. Customer Care Executive :-

• Attending walk in customers & resolve product (Gold Loan) related queries.
• New customer acquisition, improve client retention, analyzing their needs and offer services accordingly.
• Ensuring the overall hygiene factors of the branch.
• Follow up for interest collection and NPA reduction.
• Responsible for generating references & cross selling through walk in customers.
• Going out for marketing activities for generating fresh leads.

Desired Candidate Profile:- Candidates from Tele calling / BFSI Background / Freshers can also apply Interested candidates can share profile on mail: kinjal.patil@iifl.com