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IIDE - The Digital School
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CRM & Business Analyst Lead
IIDE - The Digital School
posted 12d ago
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Fixed timing
Key skills for the job
Job Description
What Youll Do:
CRM Management & Improvement:
- Manage, configure, and maintain CRM systems like LeadSquared and Zoho, ensuring optimal performance and data accuracy.
- Customize and optimize CRM workflows to align with evolving business needs.
- Collaborate with various teams to gather requirements and translate them into effective CRM solutions.
- Facilitate stakeholder sessions to collect detailed requirements and ensure accurate documentation and solution design.
Data Reporting & Analytics:
- Develop and manage comprehensive reporting solutions using BigQuery.
- Translate business requirements into detailed, actionable reports, dashboards, and visualizations.
- Analyze large datasets to identify valuable insights, trends, and opportunities, and provide actionable recommendations to stakeholders.
- Communicate complex data and insights clearly and concisely to both technical and non-technical audiences.
Requirements Who You Are:
Must-Have:
- 2+ years of experience in business analysis, CRM management, or a related role.
- Proven experience with CRM platforms like LeadSquared and Zoho.
- Strong understanding of CRM customization, workflow optimization, and automation.
- Hands-on experience with BigQuery for reporting and data extraction.
- Strong analytical skills with the ability to translate data into actionable business insights.
- Business process analysis and improvement
- BI Tools (looker studio, Tableau)
- Marketing and Sales automation
Should Have:
- Experience in developing automated reporting solutions and dashboards.
- Ability to collaborate effectively with cross-functional teams.
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Employment Type: Full Time, Permanent
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IIDE - The Digital School Benefits
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