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CRM & Business Analyst Lead
IIDE - The Digital School
posted 1hr ago
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Job Description
As a CRM & Business Analyst Lead\u200b , you will be responsible for managing and optimizing our CRM systems, ensuring data accuracy, and providing robust reporting solutions using BigQuery. You will play a crucial role in enhancing business processes, driving CRM improvements, and delivering actionable insights to support data-driven decision-making across the organization.
What Youll Do:
CRM Management & Improvement:
What Youll Do:
CRM Management & Improvement:
- Manage, configure, and maintain CRM systems like LeadSquared and Zoho, ensuring optimal performance and data accuracy.
- Customize and optimize CRM workflows to align with evolving business needs.
- Collaborate with various teams to gather requirements and translate them into effective CRM solutions.
- Facilitate stakeholder sessions to collect detailed requirements and ensure accurate documentation and solution design.
Data Reporting & Analytics:
- Develop and manage comprehensive reporting solutions using BigQuery.
- Translate business requirements into detailed, actionable reports, dashboards, and visualizations.
- Analyze large datasets to identify valuable insights, trends, and opportunities, and provide actionable recommendations to stakeholders.
- Communicate complex data and insights clearly and concisely to both technical and non-technical audiences.
Requirements Who You Are:
Must-Have:
- 2+ years of experience in business analysis, CRM management, or a related role.
- Proven experience with CRM platforms like LeadSquared and Zoho.
- Strong understanding of CRM customization, workflow optimization, and automation.
- Hands-on experience with BigQuery for reporting and data extraction.
- Strong analytical skills with the ability to translate data into actionable business insights.
- Business process analysis and improvement
- BI Tools (looker studio, Tableau)
- Marketing and Sales automation
Should Have:
- Experience in developing automated reporting solutions and dashboards.
- Ability to collaborate effectively with cross-functional teams.
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Employment Type: Full Time, Permanent
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What people at IIDE - The Digital School are saying
What IIDE - The Digital School employees are saying about work life
based on 80 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
IIDE - The Digital School Benefits
Submitted by Company
Cafeteria 
Team Outings Education Assistance Job Training
Submitted by Employees
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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IIDE - The Digital School Mumbai Office Location
Mumbai, Maharashtra Office
Headquarter
IIDE Campus, 1st Floor, AGES- Andheri Girls' Education Society, Swami Vivekananda Rd, near Andheri Station Road, Andheri West, Mumbai, Maharashtra.
Mumbai, Maharashtra
400058
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