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Executive - Customer Service (1-4 yrs)
iEnergizer
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1. Clearly and effectively address customer inquiries via phone, email, or chat.
2. Identify issues and provide solutions, ensuring customer satisfaction.
3. Gather customer feedback to identify areas for improvement and relay insights to management.
4. Assist with upselling or cross-selling products/services based on customer needs.
5. Guide customers on product usage and features to enhance their experience.
6. Work with other departments to resolve complex issues and improve service delivery.
7. Exhibit understanding and patience when dealing with frustrated customers.
Functional Areas: Other
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What people at iEnergizer are saying
Rating based on 1.4k Customer Service Executive
reviews
Anonymous · Customer Success
in Ghaziabad
The best part of working in this organisation was that the the financial calculations are really good and on point .
I did not like the system of punch in machine as those machine don't work well due to which many employees face problem and their salary also get deducted as there is no other alternate support for the same .
Read 1.4k reviewsCustomer Service Executive salary at iEnergizer
What iEnergizer employees are saying about work life
iEnergizer Benefits
Supportive Work Environment Flexible Shift Hours Performance Based Bonuses and Incentives Comprehensive Healthcare Coverage 
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