AVP / VP Operations (US Banking: Fraud / dispute/ chargeback) - Noida

IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process.

For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422.

Job Description AVP/ Vice President, Operations Responsibilities

• AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC
• Managing delivery of international account in Fin Tech/US Banking .
• Delivery matrix and contractual SLA management.
• Ensure timely and accurate reporting of performance metrics and SLAs to the Management
• Day to day client management.
• Managing a span of 1000+ FTs across multiple account.
• Lead all client and internal calls for the process, single point of contact.
• Responsible for deploying optimal workflow to deliver the desired delivery goals.
• Deploy and review proper Quality Control measures and Tollgates in process.
• Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
• Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
• Direct workflow, training and other shared services for optimum functioning of account.
• Manage attrition and career planning of all employees within span of control.
• Grow account strategically to increase top line for the organisation.
• Manage and improve profitability of the account.

Educational qualification- Post Graduate in Business Management.

Work experience - 15+ years of relevant experience.

Special requirements

• Strong written and verbal communication & technical writing skills.
• Strong understanding of contracts and key BPO dynamics governing them.
• Strong customer service orientation and client management skills.
• Fundamentally a strong people manager. Should be able to guide a team to success.
• Highly organized with a proven track record of delivering to deadlines.
• Exceptional attention to detail and output oriented & work under pressure
• Excellent People Management & leadership qualities.
• Should be open to work from Office, No Cabs.

Experience: 15 - 22 Years
Industry Type: BPO / Call Centre / ITES
Location: Noida