Upload Button Icon Add office photos
filter salaries All Filters

6 Chargeback Gurus Jobs

Manager

12-18 years

Chennai

1 vacancy

Manager

Chargeback Gurus

posted 26d ago

Job Description

Duties and Responsibilities:

  • Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
  • To proactively maintain regular engagement with key client contacts in line with client expectations.
  • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures.
  • Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognized.
  • To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.
  • Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
  • Accountable to do gap analysis of the projects, revenue and profitability analysis, resource utilization to improve operational efficiencies. Should conduct periodic progress reviews with detailed reporting and business reviews.
  • Accountable to do continuous identification implementation of operational best practice through interaction with the wider team.
  • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream.
  • Ability to build and maintain SOPs and ensure accountability of the processes.
  • Ability to demonstrate been able to translate business strategy into day-to-day delivery Setting and reviewing Quality performance standards
  • Lead and manage a team of AMs/Supervisors/Team Leads/Analysts whose responsibilities are as below: 
  • Review cases due to credit card fraud and investigate the case to find a solution. 
  • Login to CRM/Payment Processor/Payment Gateway/Card networks to retrieve relevant information to fight the case and create a dispute packet with compelling evidence to file with the Issuing Bank to win the case in clients favor.
  • Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners.
  • drives operational excellence across processes, playing a critical role in designing programs that enhance the client experience.
  • Oversee and meticulously reconcile the workflow of Prevention Alerts, Order Intelligence (OI), and Rapid Dispute Resolution (RDR) within provider systems.
  • Manage the 24/7 Alerts and Follow-Up processing team, ensuring prevention alerts are processed within 24 hours per Visa/Mastercard guidelines.
  • Track SAFE and TC40 fraud reports, taking necessary actions and reporting back to merchants based on fraud indicators.
  • Provide leadership to the Prevention Alerts Department, aligning the team as strategic business partners to understand business goals, issues, and needs, and proactively identify and resolve opportunities impacting team and individual performance.
  • Develop work procedures for the Alerts & Follow-Up team, assisting in overseeing the performance and budgeting for operational works of these divisions.
  • Develop reward plans and KPIs for the Alerts & Follow-Up team, lead performance diagnostics of the team, conduct performance reviews on subordinates, and submit for review.

Job Requirements:

  • 12 to 18 years of strong operational/project/program management experience.
  • Bachelor's degree required in business management, engineering, e-finance, chargeback or related field experience, master's degree a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Manager roles with real interview advice

What people at Chargeback Gurus are saying

Manager salary at Chargeback Gurus

reported by 4 employees with 16-18 years exp.
₹12.5 L/yr - ₹16.1 L/yr
13% less than the average Manager Salary in India
View more details

What Chargeback Gurus employees are saying about work life

based on 65 employees
58%
96%
67%
76%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Chargeback Gurus Benefits

Submitted by Company
Employee Centricity
Learning & Development
Culture of Innovation
Submitted by Employees
Work From Home
Cafeteria
Free Transport
Free Food
Team Outings
Health Insurance +6 more
View more benefits

Compare Chargeback Gurus with

Chargebee

3.9
Compare

Razorpay

3.6
Compare

Payed

2.7
Compare

Instamojo

3.6
Compare

Cashfree Payments

3.5
Compare

Paytm

3.3
Compare

Mobikwik

3.7
Compare

BillDesk

3.2
Compare

CCAvenue

2.5
Compare

PayPal

3.9
Compare

Fiserv

3.0
Compare

PhonePe

4.0
Compare

KFintech

3.5
Compare

Care Health Insurance

3.6
Compare

Angel One

3.9
Compare

HighRadius

2.9
Compare

Broadridge Financial Solutions

3.9
Compare

AGS Transact Technologies

3.1
Compare

Rupeek

3.7
Compare

Hitachi Payment Services

3.8
Compare

Similar Jobs for you

Vice President Operations at Ienergizer

Noida

12-22 Yrs

₹ 15-30 LPA

Fraud Risk Manager at Airtel Payments Bank

Gurgaon / Gurugram

10-15 Yrs

₹ 15-25 LPA

Assistant Manager at Teleperformance (TP)

Mumbai Suburban, Mumbai

7-12 Yrs

₹ 5-8 LPA

Fraud Control Manager at Muthoot FinCorp (MFL)

Mumbai

5-10 Yrs

₹ 8-11 LPA

Team Lead at Taboola

Gurgaon / Gurugram

5-10 Yrs

₹ 10-20 LPA

Lead at National Institute for Smart Government (NISG)

New Delhi

12-20 Yrs

₹ 18-22.5 LPA

Chief Vigilance Officer at Seros Group

Mumbai

20-30 Yrs

₹ 17-32 LPA

Investigator at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

10-15 Yrs

₹ 4-9 LPA

Investigator at Pricewaterhouse Coopers Private Limited

Bangalore / Bengaluru

10-15 Yrs

₹ 7-12 LPA

Internal Audit Specialist at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-10 Yrs

₹ 6-10 LPA

Manager

12-18 Yrs

Chennai

26d ago·via naukri.com

Contract Recruiter

2-5 Yrs

Chennai

3d ago·via naukri.com

Senior Software Engineer

5-10 Yrs

Chennai

9d ago·via naukri.com

Associate Director - Analytics (15-17 yrs)

15-17 Yrs

17d ago·via hirist.com

Associate Director

15-22 Yrs

Chennai

22d ago·via naukri.com

Mis Analyst

3-8 Yrs

Chennai

26d ago·via naukri.com

Recently Viewed

PHOTOS

Medanta the Medicity

4 office photos

JOBS

Intone Networks

No Jobs

SALARIES

Sila Solutions

JOBS

Sila Solutions

No Jobs

SALARIES

Sila Solutions

JOBS

Deutsche Bank

No Jobs

SALARIES

Sila Solutions

SALARIES

Sila Solutions

JOBS

Teleperformance

No Jobs

REVIEWS

Sila Solutions

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent