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29 ICICI Lombard General Insurance Company Jobs
Customer Relationship manager
0-1 years
₹ 1.5 - 2.5L/yr
Mumbai, Thane, Navi Mumbai
20 vacancies
Customer Relationship manager
ICICI Lombard General Insurance Company
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers
- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
- Ability to achieve stretched targets and able to manage the organization standards
- Maintain Superior quality service by following organization standards
Employment Type: Full Time, Permanent
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Rating based on 92 Customer Relationship Manager
reviews
Anonymous · Customer Relationship Manager
in Vashi
Super Culture and benefits
Growth aspect is very Slow
Read 92 reviewsCustomer Relationship Manager salary at ICICI Lombard General Insurance Company
What ICICI Lombard General Insurance Company employees are saying about work life
ICICI Lombard General Insurance Company Benefits
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