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Ibis Styles

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4.9

based on 7 Reviews

67 Ibis Styles Jobs

Guest Service Associate - Housekeeping

ibis Styles

4.9

based on 7 Reviews

0-2 years

Chennai

1 vacancy

Guest Service Associate - Housekeeping

Ibis Styles

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Hospitality Fire Safety Training Guest Service Customer Satisfaction

Job Description

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Provide high level of service standards.
Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Financial Management

Identify optimal, cost-effective use of the resources and educate the team on the same.
Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
Checks and controls the availability and proper usage of supplies and material.

Operational Management

Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
Ensure to report to work on time and according to posted schedule.
Ensure to daily change soiled linens on beds and remake beds.
Strictly follow the lost and found procedures.
Ensure floor pantries and corridors & fire exits are as per the standards.
Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.
Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the Housekeeping Supervisor.
Report malfunctioning of equipments to the supervisor and ensure they are attended to.
Responsible for handling housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up - by acting as information and transmitting center for all communications within and outside the department.
Ensure all messages are handled with utmost importance and action taken
Ensure all guest messages and queries are handled promptly
Ensure all issue and receipt of keys are accounted for and acknowledged
Ensure all registers and records are updated.
To abide by the mission statement of the hotel and of the department.
Ensure to take the responsibility for master keys of the assigned rooms.
Report any loss or damage to the supervisor.
Ensure to perform the following duties in the Public Area:

To dust furniture, fixtures and fittings
Vacuum the carpet.
Scrub, wash and clean the floor
Clean and arrange the equipment furniture as prescribed
Dust and clean light fittings

Training:

Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
Ensures career development and succession planning for self
Attends training on fire safety and security system
Shares skills with all departmental employees through on the job training for new comers

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy
Respects the instructions and safety guidelines for the equipment (s)he uses
Applies the hotels security regulations (in case of fire etc)
Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

Key Contacts

Liaises with

Responsible for (as assigned)

Housekeeping team, Guests,

All HOD s

Room Attendants cart, Keys, Floor master cards and all equipments and amenities as assigned.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Employment Type: Full Time, Permanent

Read full job description