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737 W Goa Jobs

Guest Service Associate - Food & Beverage Service

1-3 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Guest Service Associate - Food & Beverage Service

W Goa

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Serve food courses and alcoholic beverages to guests.
Set tables according to type of event and service standards.
Answer questions on menu selections.
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transaction in MICROS system at time of order.
Check in with guests to ensure satisfaction with each food course and/or beverages.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Employment Type: Full Time, Permanent

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What people at W Goa are saying

Guest Service Associate salary at W Goa

reported by 2 employees with 3-4 years exp.
₹1.4 L/yr - ₹1.7 L/yr
29% less than the average Guest Service Associate Salary in India
View more details

What W Goa employees are saying about work life

based on 37 employees
54%
54%
71%
62%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

W Goa Benefits

Cafeteria
Free Food
Free Transport
Soft Skill Training
Job Training
Gymnasium +6 more
View more benefits

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