AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
55 Ibis Styles Jobs
Guest Service Associate - Front Office
Ibis Styles
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost-effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotels security regulations (in case of fire etc)
- Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Key Contacts
Liaises with
Responsible for (as assigned)
Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team
Trainees
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Employment Type: Full Time, Permanent
Read full job description What people at Ibis Styles are saying
Guest Service Associate salary at Ibis Styles
reported by
1
employee
with 2
years exp.
₹9
L/yr - ₹11.5
L/yr
369%
more
than the average Guest Service Associate Salary in India
View more details
What Ibis Styles employees are saying about work life
based on 7 employees
Flexible timing
Monday to Saturday
No travel
Ibis Styles Benefits
View more benefits
Compare Ibis Styles with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Recently Viewed
JOBS
USDC Global
No Jobs
JOBS
Cafe Coffee Day
No Jobs
JOBS
Cafe Coffee Day
No Jobs
JOBS
Credicus
No Jobs
JOBS
Credicus
No Jobs
JOBS
Infosys
No Jobs
SALARIES
Adroit Synergies
JOBS
Technosoft Engineering Projects Limited
No Jobs
JOBS
ICCS
No Jobs
Share an Interview
How was your last interview experience?
Feedback
