I Square Tek - ServiceNow Administrator - CMDB Management (3-10 yrs)

Key Responsibilities :

1. CMDB Management :

- Oversee the design, configuration, and maintenance of the CMDB.

- Develop and implement processes to ensure accurate and up-to-date configuration data for all IT assets and services.

- Collaborate with cross-functional teams to identify and define configuration items (CIs), attributes, and relationships.

- Perform regular audits to ensure data integrity and compliance with industry standards and policies.

- Provide guidance on CMDB governance, data models, and best practices.

- Continuously assess and improve CMDB processes, ensuring effective data management across all systems.

2. ServiceNow Administration :

- Administer and configure the ServiceNow platform, ensuring it meets the needs of ITSM operations.

- Customize ServiceNow modules (Incident, Change, Problem, Request, etc.) to align with business requirements and service management practices.

- Monitor, troubleshoot, and resolve issues with the ServiceNow platform.

- Ensure ServiceNow modules and applications are running efficiently and optimally.

- Maintain and develop ServiceNow scripts (Business Rules, UI Actions, etc.) to support automation and integrations.

- Collaborate with other IT teams to identify areas of improvement and implement system enhancements.

3. Collaboration and Reporting :

- Collaborate with other IT and business teams to ensure alignment between ITSM processes and CMDB data.

- Prepare and deliver reports on CMDB health, data quality, and ServiceNow performance metrics.

- Provide training to end-users and IT staff on best practices and ServiceNow functionalities.

- Support the creation and maintenance of system documentation for ServiceNow processes and configurations.

4. Security & Compliance :

- Ensure CMDB data and ServiceNow configurations comply with security policies and industry regulations.

- Support periodic reviews and audits of CMDB data, configurations, and system access controls.

Qualifications :

- Experience :

- 3+ years of experience working with CMDB processes and ServiceNow platform administration.

- Experience with ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.).

- Familiarity with ServiceNow integrations and workflows.

- Skills :

- Strong understanding of ITIL framework and best practices.

- Proficiency in ServiceNow platform administration and development (including scripting and reporting).

- Excellent problem-solving and analytical skills.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Strong communication and interpersonal skills.

- Certifications :

- ServiceNow Certified System Administrator (CSA) required.

- ServiceNow Certified Implementation Specialist (CIS) in ITSM or CMDB preferred.

- ITIL Foundation certification preferred.