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Accenture

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3.9

based on 53.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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54 Accenture Human Resource Service Delivery Associate Jobs

HR Service Delivery Associate

Accenture Solutions Pvt Ltd

3.9

based on 53.8k Reviews

1-3 years

₹ 3 - 6.05L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Associate

Accenture

posted 28d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Support Recruitment Workday Service Delivery Management Service Desk Management

+ 6 more

Job Description

Skill required: Employee Services - Workday Talent Management

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
User support/ End User Support

Provide support for all Tier 2 level inquiries including troubleshooting, data corrections, and business process clarification for all colleagues on Workday across the enterprise

Help users navigate challenges by leveraging training materials and other experience

Provide 1 on 1 coaching to help users troubleshoot errors

Self-serve knowledge base

Create and oversee incident tickets & identify assigned groups (functional, technical, reporting and data) and ensure that issues are resolved within a reasonable timeframe as per defined SLA's

Reach out to other support areas when solution is not easily obtainedData Governance Support/ Production Support

Action various Workday inbox items pertaining to various Human Capital Management (HCM) business processes

Adhere to documented processes to ensure data is maintained accurately and timely

Understand data performance requirements and impact to current production

Analyze, explain and resolve business process and master data related inquiries from business community and provide root cause analysis solution & possible recommendations

Participate in data governance projects as required

Analyze issues (including data and process issues) and identify opportunities for systems and process optimization

Escalate technical issues to the HR Technology team and follow up with key stakeholdersThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

What are we looking for?

Customer Communications

Customer Support Operations

Service Desk Management

Adaptable and flexible

Problem-solving skills

Written and verbal communication

Agility for quick learning

Strong working knowledge of HRIS (Workday experience preferred)

Business knowledge working in the retail industry preferred

Demonstrated in-depth process knowledge HR processes and the employee life cycle

Strong analytical skills and problem solving skills

Strong time management skills

Proven ability to respond to new situations and work in a constantly changing environment

Able to effectively manage multiple projects and prioritize work in order to meet deadlines

Strong communication, interpersonal, facilitation and presentation skills required for communicating to all levels within the organization.

Team player with a passion for learning and training.

A self-starter with demonstrated ability to thrive in a fast paced work environment

An above average experience using MS Office

Workday

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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What Human Resource Service Delivery Associate at Accenture are saying

3.4

Rating based on 64 Human Resource Service Delivery Associate reviews

Anonymous · Human Resources in Mumbai

Likes

Work life balance, learning opportunities, and timely salary

Salary - Good

+3 more

Dislikes

Politics within the team. Team lead’s favouritism

Read 64 Human Resource Service Delivery Associate reviews

Human Resource Service Delivery Associate salary at Accenture

reported by 890 employees

₹2.2 L/yr - ₹6.6 L/yr

At par with the average Human Resource Service Delivery Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 53.8k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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